Shipping Policy
Effective Date: January 1, 2025
1. Introduction
At Backyard Luxe Living ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, backyardluxeliving.com.
2. Shipping Destinations
Countries We Ship To: The United States.
3. Shipping Costs
Domestic Shipping (United States): Free standard shipping on all orders!
4. Order Processing Time
Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time: Orders placed before 2:00 PM PST will begin processing the same day.
Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping: Standard Shipping typically takes 2–7 business days.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.
6. Shipping Methods and Carriers
Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely, including USPS, UPS, and FedEx.
Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
Tracking Information: After your order has been shipped, you will receive an email containing your tracking number, carrier name, and a link to track your package.
How to Track Your Order: Visit the carrier's website and enter your tracking number to view the status and estimated delivery date.
Assistance: If you have questions or need help with tracking, please contact our Customer Service team.
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@backyardluxeliving.com or call (949) 990-3366.
Lost Packages: If your tracking information indicates that your package was delivered but you have not received it, please:
• Verify the shipping address provided.
• Check with neighbors or building management.
• Contact us for further assistance.
8.2 Damaged Packages
Reporting Damage: If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at support@backyardluxeliving.com.
Resolution: We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
Reporting Missing Items: If any items are missing from your order, contact us within 7 days of receiving your package and provide your order number and details of the missing item(s).
Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
Returns: Returns are accepted within 30 days of receiving your order.
Conditions for Returns: Items must be unused, undamaged, and in their original packaging. Certain items (e.g., personalized or perishable goods) may not be eligible for return.
Return Shipping Costs:
• Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.
• Company Responsibility: If the return is due to our error, we will cover the return shipping costs.
Refunds: Refunds are processed within 7 days after receiving the returned item and will be issued to the original payment method.
For detailed information, please see our Return and Refund Policy.
11. Incorrect Address
Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages: If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Customer Service Email: support@backyardluxeliving.com
Customer Service Phone: (949) 990-3366
Company Address: Backyard Luxe Living, 2030 Main St, Suite 1300 #2003, Irvine, CA 92614
Our customer service team is available:
Monday to Friday, 9 AM – 5 PM PST
Saturday, 10 AM – 5 PM PST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Backyard Luxe Living!
We appreciate your business and are committed to providing you with exceptional service.