Return and Refund Policy

Effective Date: January 1, 2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Backyard Luxe Living website located at backyardluxeliving.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@backyardluxeliving.com
Phone: +1 (949) 990-3366
Address: 2030 Main St, Suite 1300 #2003, Irvine, CA 92614
Business Hours: Monday – Friday, 9 am – 5 pm PST; Saturday, 10 am – 5 pm PST

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the following conditions:

3.1 Conditions for Return

The item must be unused, undamaged, and in the same condition that you received it. It must be in the original packaging with all labels and tags attached. A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return, contact our Customer Service team at support@backyardluxeliving.com or call (949) 990-3366 within 30 days of receiving your order. Provide your order number and a detailed reason for the return. After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Securely pack the item in its original packaging and include all accessories, manuals, and any free gifts. Include the return authorization form and any necessary supporting documents or images. Print and affix the return shipping label provided in our email to the outside of the package.

4.3 Shipping the Return

Ship the package within 7 days of receiving the return authorization. Use a trackable shipping method to ensure your package arrives safely.

5. Return Shipping Costs

All return shipping costs are the responsibility of the customer unless otherwise stated.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Items must be unused, undamaged, and in their original packaging. Return requests must be submitted within 30 days of receipt. Returns are accepted by mail only. A free downloadable return label will be provided, and a 25% restocking fee will be deducted from the refund to cover inspection, repackaging, and restocking costs.

Refunds will be processed to the original payment method within 7 business days after we receive and inspect your returned item. Depending on your bank or credit card issuer, it may take up to 14 days for the refund to appear in your account.

6.2 Returns for Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Provide clear photos or videos showing the issue along with your order details. You may choose either a replacement at no additional cost or a full refund. We cover return shipping costs and no restocking fee applies. Refunds are processed within 7 business days after inspection, and it may take up to 14 days for the refund to appear in your account.

6.3 Incorrect Product Received

Inform us immediately upon receipt. We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

If your product does not arrive within the estimated delivery time, contact us. We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

You may cancel your order for a full refund if it has not yet been shipped. If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable: custom or personalized products made to your specifications or clearly personalized.

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Refunds will be processed to the original payment method used at the time of purchase. It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations, such as items not in original condition, damaged, or missing parts for reasons not due to our error.

9. Exchanges

We replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@backyardluxeliving.com. For defective or incorrect items, we cover the shipping costs. For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

Returns must be reported and shipped within 30 days of receiving the product. After receiving and inspecting the returned item, we will process the refund within 7 days. It may take up to 7 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please contact our Customer Service team:

Email: support@backyardluxeliving.com
Phone: +1 (949) 990-3366
Address: 2030 Main St, Suite 1300 #2003, Irvine, CA 92614

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.